At Flazi Farm, we believe in being clear and fair with our customers. Because we deal in used equipment, custom installations, and tailored services, our refund and return policies are different from standard retail stores. Please read the details below carefully.
Used Equipment (Hydroponic Gear, Lights, Fans, etc.)
- All used items are sold “as is.”
- We do not offer refunds or returns once the item is picked up or delivered.
- Buyers are encouraged to inspect equipment in person or request a video test demonstration prior to purchase.
- Once accepted, the sale is final.
Custom Installations (Grow Rooms, Irrigation Systems)
- No returns or refunds are available for custom installations or irrigation systems, whether the gear is new or used.
- We guarantee that the setup will be delivered in working condition and made to fit the agreed space and purpose.
- If something doesn’t work as expected upon installation, we will troubleshoot and fix it to a satisfactory working state.
Services & Advice
- Our advice and consulting services are non-refundable.
- If a client believes the advice was not helpful or actionable, we may offer a discount on future services as a goodwill gesture — case by case.
- However, in most cases, implementation issues are outside our control and not grounds for a refund.
Shipping & Returns (if applicable)
- If an item is shipped to you and arrives damaged or non-functional, please contact us within 48 hours of delivery with video/photo proof.
- We will assess the situation and either repair, replace (if possible), or refund the item.
- You will be responsible for return shipping costs unless otherwise agreed.
Gifts and Store Credit
- Items sold as gifts follow the same policy as regular items.
- If store credit is issued, it will be emailed to you and valid for future purchases within 12 months.
Need Help?
For questions or issues related to returns or support, email us at: admin@flazifarm.com.au